First Steps Womens Centre Dungannon

First Steps Womens Centre Dungannon

Course Enquiry:
Other Enquiries:
Phone: 028 87727648

Life Skills

Vocational Skills

Course Duration: 17 weeks

Entry Requirements: No qualifications needed.

Course Summary: Skills needed for preparation in the workplace.

Course Details: The three units covered are:

Customer Service
i. Understanding the meaning of good/poor customer service.
ii. Understanding the importance of first impressions
iii. Learn how to assist customers/deal with customer problems/complaints

Health & Safety
i. Outline what to do if the following emergencies occur in the workplace - (a) Fire (b) Accident
ii. Explain the meaning of health & safety signs found in the workplace
iii. Follow given health & safety procedures in the workplace when carrying out a task independently

Business Administration
i. Learn duties, procedures and requirements relevant to working in an office
ii. Learn about office equipment
iii. Learn health & safety procedures when working in an office
iv. Learn how to communicate with others whilst working in an office

Please note: Units can be undertaken separately or combined to form a complete award


Course Commences Thursday 10th November 2016 - 9.45am - 12.45pm

ESOL Entry 1 - Speaking & Listening

ESOL Entry 1 - Speaking and Listening

Course Duration:
  84 Hours (21 weeks twice per week for 2 hours)

                            Monday & Wednesday 9.45 am – 11.45 am

Entry Requirements:   Must complete an initial assessment

Course Summary:  Covers simple verbal communication including:

  • Obtaining simple information
  • Following simple instructions
  • Correct pronunciation
  • Contribute to discussions

Read more: ESOL Entry 1 - Speaking & Listening



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