Current discussions about health and social care have been asking if patients expectations are too high.
People tell us that they expect to receive the right care, at the right time and in the right place. People expect that their services will be as safe as possible and there will be honest dialogue with them when things go wrong.
People also expect that they will be involved in discussions around the services that they are receiving particularly where changes are planned to these services.
Better communication with patients and the public would help to ensure that service providers understand better what the expectations of people are which would lead to a more responsive health and social care service.
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